The feed is missing some posts
In some rare cases, we've seen Instagram feeds that are missing some Instagram posts. There could be a couple of reasons for this to happen.
Feed import interrupted
One of the causes could be a failed import of the Instagram posts during their initial fetch, which can be fixed with a reset.
Please try the following to reset your feed and re-import the Instagram posts to your website:
- Clear the plugin cache from Instagram feeds > Settings > Tools and wait until you see a notification that it has been completed.
- Go to the Instagram feeds > Feeds page and click on your feed to edit it. A notification will show up on the top right when the new import is completed.
- Do not navigate away from the page until the posts are all visible in the feed preview area and the import is complete.
If all the posts have shown up, the problem has been fixed.
Copyright infringement claims
In some cases, Instagram posts, be they images, videos, or reels that include media (photos, videos, audio) might be reported for copyright infringement by a third party through Instagram itself.
In such cases, Instagram will provide the posts through its API (and hence, through Spotlight) but it may exclude image and video URLs until the copyright infringement claim is dealt with.
This may cause Spotlight to show missing (grey or white) posts and video posts that don't have playable videos available.
If you are using an Instagram Personal account and promoting any of your posts using Instagram's paid promotions, that might cause some posts not to show up in your Spotlight Instagram feed. This is because Instagram's API doesn't support promoted posts for Personal accounts, as detailed in their official documentation.
To fix this, you have to switch your Instagram account from a Personal account to an Instagram Business account. We provide instructions on how to do this in our documentation. Note that any Instagram Personal account can be converted to a Business account for free at any time.
Once you switch to a business account, you can continue to connect your Instagram Business account with Spotlight.
If the issue persists, please contact support
There may be cases where the above solutions do not work for one reason or another. If that is the case and the issue persists, please contact support and we'll help you figure it out.