"Thumbnail not available" error

This error message sometimes shows up in place of a post's image in your feed. It may be caused by an account's expired access token or an intermittent error. 

If you're experiencing this problem right now, please try the following to reset your feed and re-import the Instagram posts to your website:

  1. Clear the plugin cache from Instagram feeds > Settings > Tools and wait until you see a notification that it has been completed.
  2. Go to the Instagram feeds > Feeds page and click on your feed to edit it. A notification will show up on the top right when the new import is completed.
  3. Do not navigate away from the page until the posts are all visible in the feed preview area and the import is complete.

If the posts are now showing up correctly in the pop-up lightbox, the problem has been fixed.

However, if the issue persists even after doing this, please try to reconnect your Instagram account in Spotlight and go through the above steps once more.

Should that also fail to fix the problem, please contact us directly and we'll take a closer look.

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