"Image not available" error

In previous versions of Spotlight, this error would show up in the popup lightbox version of posts as it would be displaying images directly from Instagram's CDN. This means that some post URLs may have expired over time or the CDN would be unavailable on rare occasions. To prevent this from happening, we've put a number of fallbacks in place to make sure the images are always available for the feed.

If you're experiencing this problem right now, please try the following to reset your feed and re-import the Instagram posts to your website:

  1. Clear the plugin cache from Instagram feeds > Settings > Tools and wait until you see a notification that it has been completed.
  2. Go to the Instagram feeds > Feeds page and click on your feed to edit it. A notification will show up on the top right when the new import is completed.
  3. Do not navigate away from the page until the posts are all visible in the feed preview area and the import is complete.

If the posts are now showing up correctly in the pop-up lightbox, the problem has been fixed.

However, if the issue persists even after doing this, please contact us directly and we'll take a closer look.

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