The feed's popup lightbox is showing "Image not available"

Although we've implemented a lot of measures to prevent this issue from happening, those running older versions of Spotlight may still encounter this issue.

In the past, this would have happened due to the popup lightbox displaying images directly from Instagram's CDN. This means that some post URLs may have expired over time or the CDN would be unavailable on rare occasions. To prevent this from happening, we've put a number of fallbacks in place to make sure the images are always available for the feed.

If you're experiencing this problem right now, please try the following to reset your feed and re-import the Instagram posts to your website:

  1. Clear the plugin cache from Instagram feeds > Settings > Tools and wait until you see a notification that it has been completed.
  2. Go to the Instagram feeds > Feeds page and click on your feed to edit it. A notification will show up on the top right when the new import is completed.
  3. Do not navigate away from the page until the posts are all visible in the feed preview area and the import is complete.

If the posts are now showing up correctly in the popup lightbox, the problem has been fixed.

However, if the issue persists even after doing this, please contact us directly and we'll take a closer look.

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