The feed only shows grey thumbnails

When your Instagram feed is showing up on a page but the posts show up as just grey thumbnails (rather than showing the actual image), this can typically be fixed in a few short steps.

Please try the following to reset your feed and re-import the Instagram posts to your website:

  1. Clear the plugin cache from Instagram feeds > Settings > Tools and wait until you see a notification that it has been completed.
  2. Go to the Instagram feeds > Feeds page and click on your feed to edit it. A notification will show up on the top right when the new import is completed.
  3. Do not navigate away from the page until the posts are all visible in the feed preview area and the import is complete.

If the posts have shown up, the problem has been fixed and it was most likely a temporary issue that caused it in the first place.

However, if the issue persists even after doing this, please contact us directly and we'll take a closer look.

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