Broken feeds when updating to v0.4.1

When updating from version 0.4 (or earlier) to version 0.4.1 of Spotlight Instagram Feeds, some of your feeds may appear broken for a few minutes.

This is a known issue that sorts itself out in a short amount of time. It has come about from an unannounced change made to Instagram's API on Saturday 24th October.

On 27th October 2020 we released version 0.4.1 with the required fix. Spotlight now downloads and caches copies of the posts in your Instagram Feeds and uses those for the feed thumbnails, including for videos. We have optimized the image sizes stored on your website (in wp-content/uploads/spotlight-insta) to ensure that the file sizes are as small as possible (a few kb each) without compromising on quality.

Once the update is run, your feeds will show captions in place of thumbnail images. This happens while Spotlight is downloading the images from Instagram and storing them to be used in your feeds. The whole process should take no longer than a few minutes for websites with 2 or 3 feeds. For sites with more than that, it may take a bit longer.

If the issue is not resolved within 15 minutes, you may need to force the initial download to start. To do so, please follow these steps:

  1. Go to Instagram Feeds > Settings > Configuration and set the Optimization option called Delete unseen posts after.
  2. Set that option to 1 minute and Save the settings.

    Wait for 1 minute before moving to step 3.
  3. Temporarily hide all feeds from your website's pages and close any and all windows that are displaying your feeds, including the editor.
  4. Install a cron manager plugin such as this one or this one.
  5. Look for and run the cron called spotlight/instagram/clean_up_media. This removes all previously imported posts.
  6. Go to Instagram Feeds > Feeds and edit one of your feeds from there. Once you've opened the feed editor, Spotlight will start to import and download the posts.
  7. While that happens, repeat steps 1 and 2, but set the Delete unseen posts after option to 7 days or any other longer period.

Do note that, at step 6, the preview itself may take up to 20 or 30 seconds to show your posts the first time around. This only happens because the images are being downloaded in the background. On the front-end, the feeds will load almost instantly. Remember to once again show the feeds you may have hidden in step 3.

If the feeds continue to look broken after all this, please try clearing your browser cache or viewing the feed in an incognito window (or different browser).

If you've tried the above and the feeds still don't work, please contact support and we'll help you figure it out.

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